Privacy Policy

페어런팅나우 (the "Operator") operates PetTriage (the "Service") and complies with applicable laws, including Korea's Personal Information Protection Act. This policy explains the scope of information collected, used, retained, and destroyed when you use the Service, as well as your rights.

The Service provides informational AI analysis of companion animal health status and does not replace veterinary diagnosis.

2-1. Information You Enter or Provide

• Companion animal information: species (dog or cat), breed, age, weight, and optional profile photo — when using Check or Records
• Photos: images uploaded for skin or body-shape analysis — processed temporarily only when analysis is requested (the mobile app sends images directly to the GPU inference server without passing through Vercel)
• Location information: optional device GPS, last known location, a region you select directly, and approximate network/IP-based location (city or metropolitan level) for searching nearby animal hospitals, pharmacies, grooming, and boarding/training facilities and displaying regionally tailored sponsor placements — used only for searches or ad display
• PetGpt questions: optional question text entered for analysis-result-context Q&A — processed temporarily only when requested (we do not currently use an external generative AI API; responses use a reference corpus based on AI-Hub #71879, and question text is not sent to AI-Hub)
• Account information (Plus and Pro): email address and display name provided through OAuth sign-in with Google or Apple — used for subscriptions, device management, and Pro cloud synchronization

2-4. Payment and Subscription Information (Plus and Pro)

Apple App Store and Google Play process Plus and Pro subscription payments. The Operator does not collect or store payment method information such as credit card or bank account numbers. The privacy policies of the respective stores apply to payment methods and billing records.

For subscription benefit delivery and receipt verification, the Operator's server (Supabase) retains only the minimum information below.

This information is linked to your signed-in account (user_id). Refunds and payment cancellations are governed by store policies and are not processed directly by the Operator (see Terms of Service §6).

• Product ID (for example, pettriage_plus_monthly) — identifies the subscription product
• Subscription expiration date (expires_at) — determines renewal and expiration
• Platform (iOS or Android) — identifies the store
• Subscription tier and status (such as Plus/Pro and active/expired) — provides benefits
• Store transaction identifier — verifies receipts and prevents duplicates (we do not store original receipts or full payment tokens)

2-2. Information Collected Automatically

• Session and device identifier: random UUID (for usage flow, statistics, and Pro single-device session association)
• Service usage records: events for each Check step and analysis-result summaries (species, breed, urgency, predicted label, confidence, and whether location was used)
• Acquisition and marketing information: UTM parameters, referrer, first entry path, device type, and User-Agent summary
• Technical logs: minimum server logs needed to operate the Service, including API errors

2-3. Information We Do Not Collect

The following information is not stored in the Operator's database.

• Uploaded photos and original image files (discarded immediately after analysis processing)
• Latitude and longitude: not stored in the Operator's database or servers (only whether location was used may be recorded as a boolean). For search convenience, the mobile app may retain coordinates in device-local SharedPreferences for up to 7 days.
• Payment method information such as credit card numbers, bank account numbers, or payment passwords (processed by the App Store and Google Play)

• Provide AI-based companion animal health-check and triage information
• Search for and provide information about nearby animal hospitals, pharmacies, grooming, and boarding/training facilities (through Korean public data APIs)
• Provide PetGpt informational Q&A (search and quotation of a derivative reference corpus based on AI-Hub #71879; currently generated using rules, templates, and keyword search)
• Improve service quality, respond to errors, and analyze usage statistics and funnels
• Analyze acquisition and conversion by marketing channel (including UTM data)
• When introduced, provide notices of app updates and new features (in-app notifications and push notifications, subject to your settings)
• Display corporate sponsor advertisements in the mobile app, measure impressions and clicks, and settle accounts (regionally tailored display uses the location estimation described in §9)
• Manage Plus and Pro accounts and provide Pro cloud backup and synchronization
• Confirm Plus and Pro subscription status, verify store receipts, and provide subscription-tier benefits
• Comply with legal obligations and respond to disputes

4-1. App and Device

• Companion animal profiles and health records: retained in app-local storage until you delete them or remove the app.
• Uploaded photos: discarded from server memory immediately after analysis processing and not retained permanently.
• Location coordinates: used only to process facility-search and regionally tailored sponsor-display APIs and not stored in the Operator's database.
• Location preferences (mobile): GPS and manually selected coordinates may be retained in device SharedPreferences for up to 7 days for convenience and are deleted with app data.

4-2. Server and Database

Log-type data stored on the server, including session, event, and aggregated analysis results, is retained for 24 months from the date of collection and then destroyed. Data past its retention period is deleted regularly.

Nearby facility-list caches (Korean public data for hospitals, pharmacies, grooming, and boarding/training) are refreshed and overwritten approximately every 24 hours.

Pro cloud synchronization data is destroyed upon account withdrawal, a deletion request, or as provided by service policy.

Subscription information (§2-4) is retained while the subscription remains valid and destroyed without delay upon subscription cancellation, expiration, or an account deletion request. Where retention is required by applicable law, it is retained only for that period.

As a rule, the Operator does not provide user information to external parties. It may be provided exceptionally where required by a lawful request from an investigative or other authority, or with your prior consent.

When searching for nearby facilities, only coordinates are sent to the Korean Public Data Portal APIs for animal hospitals, pharmacies, grooming businesses, and boarding management businesses. If you use optional features such as Kakao Map or KakaoTalk sharing, the relevant provider's policy applies separately.

Apple App Store and Google Play process Plus and Pro subscription payments and payment method information under their respective policies; this information is not provided to or sold by the Operator.

We may outsource data processing to the following providers to operate the Service.

• Vercel Inc. — web and API hosting and server logs (under outsourcing agreements and policies)
• Supabase Inc. — service statistics and analysis aggregation database, nearby facility cache, Plus and Pro subscription status and receipt-verification results, and Pro account and synchronization data (retained as described in §4 of this policy)
• Apple Inc. and Google LLC — in-app subscription payments and payment-method processing (not retained by the Operator; subject to each store's policy)
• Google LLC — Google Analytics 4 web usage and marketing-channel analysis (in use)
• GPU inference server — AI analysis of uploaded images (temporary processing; no storage). The mobile app obtains a short-lived JWT from Vercel and sends images directly to the GPU server

Servers operated by service providers such as Vercel, Supabase, and Google may be located outside the Republic of Korea. In that case, usage statistics and logs may be processed and retained in the relevant country. The Operator protects personal information through outsourcing agreements and each provider's standard security measures.

The mobile app uses local storage and device identifiers for usage flow, record retention, and Pro synchronization.

We use Google Analytics 4 (GA4) on the web Service for marketing and channel analysis and to measure key conversion events. Google may collect web usage data such as page views and events through cookies or similar technologies, and Google's Privacy Policy applies to that processing. First-party usage analytics also run in parallel via Supabase-based server analysis. On the mobile app, first-party usage analytics use Supabase-based server analysis; native Firebase Analytics is not currently used.

You may delete stored data in app or device settings, but some functions, including continuing the Check flow and associating statistics, may be limited.

PetTriage is a location-based service provider under Korea's Act on the Protection and Use of Location Information. We do not operate a location information business that sells or provides users' personal location information to third parties.

9-1. Collection and Use

• Purpose: search for nearby animal hospitals, pharmacies, grooming, and boarding/training facilities; display maps and distances; and display regionally tailored sponsor advertisements in the mobile app
• Methods (in order of priority): (1) when you choose "Use current location," device Geolocation API data (GPS and last known location); (2) a region you select directly (preset); (3) when GPS or manual selection is unavailable, approximate network/IP-based location (city or metropolitan level, estimated from the connecting IP when requesting `GET /api/location/hint`); and (4) when all are unavailable, the default coordinate (Gangnam Station) — all operate only within choices you may accept or decline
• Retention: coordinates are used temporarily only to process searches and sponsor display and are not stored in the Operator's database. The mobile app may retain coordinates and their source (such as GPS or manual selection) in device SharedPreferences for up to 7 days for convenience on return. Network/IP-based estimated coordinates are used only when processing the API request and are not stored on the server. Only whether location was used (had_location) may be recorded in statistics.
• Transfers to third parties: coordinates may be sent to the Korean Public Data Portal APIs for animal hospitals, pharmacies, grooming businesses, and boarding management businesses to perform searches. We do not sell or provide personal location information or personally identifiable information to sponsors or advertisers.

9-2. Consent and Refusal

Your consent is required to collect and use personal location information. Even if you do not use location information, core features such as AI analysis remain available; nearby-facility search and regional sponsors may operate in a limited way using the default coordinate, a manually selected region, or approximate network-based location. You can withdraw location permission at any time in device settings.

9-3. Children Aged 8 or Younger and Under 14

Under Korean law, consent from a legal representative is required to collect, use, or provide personal location information of a user under 14 years of age. The Service does not include age verification; users in this age group must use location features with the consent of their guardian.

9-4. Location Information Manager

Name: 페어런팅나우

Email:

support@burots.com

You may request access to, correction, deletion of, or suspension of processing of your personal information. Basic is operated with a random session ID, while Plus and Pro are operated using account information; we will process requests to the extent possible.

• Immediate deletion: delete app data or reset local storage
• Server and account data: contact us below — if you provide identifiable information, such as your session ID or account email, we will review deletion of retained data

• Database access: accessible only with server-side keys; public API keys are not exposed
• Row Level Security (RLS) and principles of minimum collection and non-retention
• Sensitive configuration values, including public API and administrator keys, are stored in server environment variables
• Rate limits for analysis API requests
• Platform encryption and access control of service providers (Supabase and Vercel)
• Encrypted transmission and storage of Pro cloud synchronization data

When corporate sponsor advertisements are displayed in the mobile app, the advertising area is labeled "Ad" or "Sponsored."

• Regionally tailored display: some slots, including those in the Care tab, may select regional advertising using the location estimation described in §9 (GPS, last known location, manually selected region, or approximate network/IP-based location). Network/IP-based estimation is at city or metropolitan level, used only when processing the API request, and not stored in the Operator's database.
• Measurement: for settlement and statistics, only minimum information such as session ID, slot, and time is recorded for impressions and clicks.
• No provision: we do not sell or provide advertisers with information that directly identifies users or personal location information.

The iOS and Android apps provide local storage of companion animal profiles and health records, Plus and Pro account sign-in, Pro cloud backup and synchronization, and local push notifications (for retaking photos and routine reminders). We will revise and announce this policy when features are introduced or changed.

Personal Information Protection Officer: 페어런팅나우

Personal information processor: 페어런팅나우

Email:

Report or consultation for personal information infringement:

support@burots.com · Korea Internet & Security Agency Privacy Infringement Report Center · Personal Information Dispute Mediation Committee

We may revise this policy when laws or the Service change. When revised, we will announce the change in the Service and update the "Last updated" date at the top. We will announce material changes at least 7 days before they take effect.

Related document: Terms of Service